It is encouraging to hear that Bulldog will be increasing the number of customer service centres in response to the pressure from the ISPA after a surge in complaints. Whether the staff training will be up-to-scratch considering this rushed solution is another matter. When I was first having issues with them I asked an advisor why I was on hold for over thirty minutes and he assured me that a significant number of new staff were being trained that weekend and that when I called back during the week, wait time would be no longer than ten minutes… how wrong he was.
Anyway, I got a nice box from them yesterday. Unfortunately it didn't contain the Wireless router they should have sent, but a bog standard modem instead (and a 'why not refer us to a friend flyer': oh, how I laughed). I'm even sure how it got here anyway as half of the address was wrong. Never mind, I'm sure flea-bay will find a use for it…
Part of the reason why Bulldog are trying to sort themselves out maybe because they can see BT and French-owned Wanadoo, amongst others, catching up on the DSL speeds and prices. This week, both companies advised that their entry packages will be (capped) 2Mbps lines and that most existing customers will be upgraded. Additionally, new ADSL2+ LLU outfit Be (warning: pink website) announced that their 24Mbps service will cost less than £30 per month (probably excluding the phone line) - a couple of quid more than my old 1Mbps line! Maybe that's why they skimped on their own Privacy Policy!
