And the saga continues. Today I received yet another letter from Powergen asking me to stay as a customer, even though I had been assured that I was still a customer the last time we spoke three weeks ago. 25 minutes, three offices and two locations later I manage to find out what has happened: for the fourth time this year, an E/T has gone through on my gas. How on Earth could this have happened?
A quick call to Transco to find out who is supplying my gas and a 15 minute phone call with a rude Seeboard operator, I can confirm… da dadda daaa… that the EDF muppets have E/T-ed me once again. And taken £20 out of my bank account. And they want to bill me for gas usage that Powergen have already billed me for (and owe me over £100 for over-payment).
This is getting rediculous and far from funny now. At least Powergen "can confirm" my electricity is back with them, but for how long? The notice I asked them to put on the account to prevent further E/Ts has obviously, once again, been ignored. And are they ever going to send me a bill? Nine months with free electricity is bound to add up… I have a feeling regulator Ofgem will be hearing from me in the not too distant future.
I have a feeling once (if?) everything settles down, I'll be looking for a better deal elsewhere anyway.
